Account

Delete your account

How to request deletion of your Flamezy account and the personal data linked to it.

How to request

Request account deletion by email

Account deletion is handled by request to our privacy team. You don't need the app to do this, and uninstalling the app does not delete your account.

  1. 1 Email [email protected] from the email address of your Flamezy account — the one you receive sign-in codes on
  2. 2 Use the subject “Data Deletion Request”
  3. 3 Include your account email, your username and a short note that you want your account and personal data deleted
  4. 4 We reply to your account email to confirm the request — we delete the account only after you reply from it

We will never ask you for a sign-in code. If withdrawals are available to you, withdraw your FLAME before you request deletion.

Email [email protected]

What is deleted

Deleted or anonymised:

  • Your email address and sign-in data
  • Your profile — username, name, bio, avatar, date of birth and gender
  • Your withdrawal PIN
  • Your blocks, your own #categories and your reactions in chats
  • IP addresses linked to your account, and your sessions

Removed from public view:

  • Your videos
  • Your comments and messages

What is retained and why

  • Records of rewards, purchases and withdrawals, with your profile details removed — for accounting, reporting and disputes
  • Anti-fraud and security records, including the app installation identifier — so that starter bonuses are given only once per device
  • Reports and moderation decisions — to keep the community safe
  • Chats on the other person’s side, marked as from a deleted account
  • Aggregated statistics that do not identify you

Kept only as long as needed for accounting, reporting, fraud prevention, handling complaints or legal obligations, then deleted or anonymised. Access to it is restricted.

Processing time

We process deletion requests free of charge and complete them within 30 days of your confirmation. If a request needs longer — for example, to resolve an open withdrawal or a dispute — we will tell you why.

After deletion

  • You can no longer sign in to the deleted account — signing in with the same email will not bring it back
  • Your FLAME and EZY balances and boosts are gone and cannot be restored
  • If you install Flamezy again, you start with a new account; starter bonuses are not given again on the same device

Deletion is permanent. Details are in our Privacy Policy. Questions — [email protected].

Data controller: IBURGWALD LTD, Gianni Kranidioti & Pargas, 9, Flat/Office 102, 1065, Nicosia, Cyprus.